The complaint or appeal procedure begins through communication with the journal's Editor to the institutional mail Ph.D. Manuel Grasso, mail mgrasso@uandes.cl. The Editor will confirm by e-mail the receipt of the communication and evaluate the merits of the complaint or appeal, informing the Editorial Committee, which has a period of two weeks to decide on the matter.

The Committee may respond by closing the complaint or appeal or by initiating an investigation, which should be communicated to the parties by means of a report.

In the case of initiating an investigation, the parties will be asked to provide further background information or statements of objections based on which a decision will be made. This decision may include the rejection of the complaint, a request for further background information or the approval of the complaint. In all cases, the decision will be communicated by means of the Committee meeting minutes.

When the information involves the confirmation of the complaint or denunciation, the communication will be shared with the parties as well as with the defendant’s affiliated institution.

If the complaint or appeal situation warrants it, an amendment or correction of the corresponding publication will be made in a retraction document in the following issue.